FAQ — Booking, Hosting & Payments

Question 1

What is Ghecs?

Accepted Answer

Deity Villas is a curated platform connecting traveler with handpicked luxury villas worldwide. We ensure every listing meets high standards of comfort, privacy, and design. okay

Question 2

How do I book a stay?

Accepted Answer

Simply browse available properties, select your preferred villa, review the details, and complete your reservation securely through our platform.

Question 3

Are the villas stays?

Accepted Answer

Yes. Every villa on Deity Villas is thoroughly vetted for quality, safety, and authenticity. We work directly with trusted hosts and property managers.

Question 4

Is my payment secure?

Accepted Answer

Absolutely. We use industry-standard encryption and secure payment gateways to process all transactions.

Question 5

Can I modify or cancel my booking?

Accepted Answer

Each property has its own cancellation policy, displayed clearly on the listing page. You can manage modifications or cancellations via your account dashboard, subject to the host's terms.

Question 6

What is included in the villa?

Accepted Answer

Amenities vary by property, but many include: Private pools High-speed Wi-Fi Housekeeping services Fully equipped kitchens Concierge support (select villas) Always review the specific listing details for included amenities.

Question 7

How do I contact my host?

Accepted Answer

Once your booking is confirmed, you can communicate with your host directly through our secure messaging system.

Question 8

What happens if there is a problem during my stay?

Accepted Answer

We encourage you to contact your host first. If you need further assistance, our Deity Villas Support Team is available 24/7 to help resolve any issues.

Question 9

What is a "Caution Fee" and when do I get it back?

Accepted Answer

A Caution Fee is a refundable deposit paid when you book a property on Ghecs. It acts as a security measure to cover any potential damages, missing items, or rule violations during your stay or use of the space. When do you get it back? You’ll receive your caution fee refund after your stay ends, once the host confirms that: No damage was done to the property All house rules were followed No items are missing If everything checks out, the refund is processed within a few days. If there are damages or violations, a portion or all of the caution fee may be used to cover the costs.

Question 10

Are there any hidden costs like agency or agreement fees?

Accepted Answer

No, Ghecs is transparent about pricing. There are no hidden agency or agreement fees added after you book. The only additional charge is a 2% guest service fee, calculated as 2% of the total room cost. This fee helps us maintain the platform and provide a smooth booking experience. You’ll always see a full cost breakdown before confirming your booking, so you know exactly what you’re paying for, no surprises.

Question 11

Do I have to pay for electricity/units separately?

Accepted Answer

It depends on the property. Some hosts include electricity in the booking price, while others may require guests to pay separately based on usage especially for longer stays or serviced apartments. We recommend checking the listing details or house rules before booking. If it is not clearly stated, you can always message the host directly for clarification.

Question 12

What is the cancellation policy? Can I get a full refund if I change my mind?

Accepted Answer

Cancellation Policy means the rules that determine whether you get a refund (and how much) if you cancel a booking after paying. Cancellation policies on Ghecs are set by individual hosts, so they can vary from one listing to another. Some listings offer flexible cancellations with full refunds if you cancel within a specified timeframe, while others may have moderate or strict policies with partial or no refunds. To know exactly what applies, always check the cancellation policy section on the listing before booking. You may receive a full refund if: The listing has a flexible cancellation policy, and You cancel within the allowed timeframe If you cancel outside that window, a partial refund or no refund may apply, depending on the host’s policy.

Question 13

Do you allow "Pay on Arrival," or must I pay through the app?

Accepted Answer

All bookings on Ghecs must be paid through the Ghecs app or Ghecs website to confirm your reservation. We do not support “Pay on Arrival” for bookings. This ensures: - Your booking is secured and guaranteed - You’re protected against fraud or last-minute cancellations - All payments are properly recorded and transparent

Question 14

Can I see the place physically before booking?

Accepted Answer

Yes, you can arrange a physical viewing of the property before making booking. Contact the host through the platform to schedule a visit. Note that it is best to make all transactions through the Ghecs platform for transparency and Security.

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